Last Updated: August 2026
For any booking, payment, cancellation, refund, or service-related complaint, customers may contact By2 Travel through our official contact desk:
Please mention your Booking Reference / Invoice Number to help our team investigate and resolve your complaint promptly.
These policies and agreements shall be governed by the applicable laws of India.
Subject to applicable law and competent authority jurisdiction, all disputes shall be exclusively subject to the jurisdiction of the competent courts in Madurai, Tamil Nadu.
Where a specific package quotation, invoice, booking confirmation, or supplier cancellation policy contains different terms, the specific terms applicable to that booking will prevail to the extent legally permissible.
By submitting an enquiry, making a payment, or confirming a booking, the customer acknowledges that they have read and accepted the applicable By2 Travel policies and booking terms.