Cancellation & Refund Policy

01 General Cancellation Schedule

• 45 days or more before departure: Refund may be provided after deduction of applicable non-refundable amounts and cancellation/service charges.
• 45-30 days before departure: Up to 50% refund may be applicable, subject to actual supplier charges.
• Within 30 days of departure: Amount paid is non-refundable.
• No-show: No refund will normally be provided.

02 Non-Refundable Amounts

The following may be non-refundable once processed or booked:

• Airline tickets and airline cancellation charges
• Hotel deposits and retention charges
• Visa and application charges
• Travel insurance
• Entrance tickets and activities
• Transportation and transfers
• Supplier deposits
• Service/processing charges specifically stated as non-refundable

03 Important Guidelines & Disclosures

• The package-specific cancellation policy mentioned in the customer's quotation, invoice, itinerary, or booking confirmation will prevail over this general policy.
• Any refund will be calculated after deducting actual charges imposed by airlines, hotels, visa authorities, insurance providers, and other suppliers.
• Refunds, where eligible, will normally be processed to the original payment method after the applicable supplier refund is received and reconciliation is completed (typically 5-7 business days).
• Visa rejection does not automatically entitle the customer to a full refund. Visa fees, processing charges, and other non-refundable expenses will be deducted.
• Airline cancellations and refunds are strictly subject to the applicable airline fare rules.